Who we are
Simply Bee Natural Beeswax trades as a brick and mortar business as well as online via our websites:
www.observation.simplybee.co.za
Business name:
Simply Bee Natural Beeswax PTY (Ltd)
Business address:
31A Church Street, Hopefield, 7355, Western Cape, South Africa
Contact numbers:
+27(0)22-723 0569
Email addresses:
What Information Do We Collect?
While you visit our site, we track the following:
- Products you’ve viewed: This helps us show you products you’ve recently viewed.
- Location, IP address, and browser type: Used for estimating taxes and shipping.
- Shipping address: We ask for this to estimate shipping before you place an order and to send you your order.
- Details entered in our contact forms.
- Visitor comments on products and blog articles.
We use cookies (see the cookie tab) to keep track of cart contents while you’re browsing our site.
Account Registration:
If you create an account, we store your name, address, email, and phone number to populate the checkout for future orders.
We generally store information about you for as long as needed for the purposes for which we collect and use it, unless we are legally required to keep it longer. For example, we store order information for 5 years for tax and accounting purposes, including your name, email address, and billing and shipping addresses. We also store comments or reviews if you choose to leave them.
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/ After approval of your comment, your profile picture is visible to the public in the context of your comment.
What is Cookies?
A cookie is a small text file that your site may place on your computer to remember your preferences.
You can refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that doing so may limit the full functionality of this website.
Who Has Access to the Information We Collect
Members of our team have access to the information you provide us. For example, Website Administrators, Webmasters, and Shop Managers can access:
- Order information, such as what was purchased, when it was purchased, and where it should be sent.
- Customer information, including your name, email address, and billing and shipping details.
Our team members have access to this information to help fulfil orders, process refunds, and support you.
Additionally, third-party services and plugins on our website may also have access to certain information.
Third Party Services we share information with
Payfast Payment gateway (see tab)
Google Analytics (see tab)
Woocommerce (see tab)
Google Analytics
To enhance your experience on our site, we may utilise ‘cookies’. Please refer to the ‘Cookies’ tab to learn more about their purpose and usage.
Our website employs Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or link your IP address with any other data held by Google.
We use the reports generated by Google Analytics to gain insights into website traffic and webpage usage.
WooCommerce (Online Shop)
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password.
We’ll use this information for purposes such as to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Payfast
We accept payments through Payfast – a third-party payment gateway in South Africa. When processing payments, some of your data will be passed to Payfast, including information required to process or support the payment, such as the purchase total and billing information.
You are welcome to familiarise yourself with Payfast payment gateway’s privacy policy here.
How long do we store your information
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Users registering accounts submit information they provide in their user profile, which remains on our site until it is manually removed by the user or person(s) with access to the site.
Both the users and the person(s) with access (see ‘Who has access’ tab) can view, edit, or delete the personal information at any time (except they cannot change their username).
